PRIVACY POLICY

1. INFORMATION WE COLLECT

We collect information you voluntarily provide to us, including:

• •Contact information (name, email address, phone number)
• •Business information (number of trucks, equipment type, operating lanes)
• •Service inquiries and messages submitted through our contact form
• •Rate confirmations, invoices, and load-related documents shared as part of our dispatch and accounting services

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages, through standard web server logs.

2. HOW WE USE YOUR INFORMATION

We use the information we collect to:

• •Provide freight dispatch, accounting, and consultation services
• •Respond to inquiries and consultation requests
• •Process invoices and communicate with factoring companies on your behalf
• •Send service-related communications and updates
• •Improve our website and services

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

3. INFORMATION SHARING

We may share your information only in the following circumstances:

• •With freight brokers and shippers — as necessary to book loads and negotiate rates on your behalf
• •With factoring companies — as necessary to submit invoices and process payments on your behalf
• •As required by law — in response to legal process, court orders, or government requests
• •To protect rights — when necessary to protect the rights, property, or safety of Pacific West Team, our clients, or others

4. CALIFORNIA PRIVACY RIGHTS (CCPA)

As a California-based business, we comply with the California Consumer Privacy Act (CCPA). If you are a California resident, you have the right to:

• •Know what personal information we collect and how it is used
• •Request deletion of your personal information
• •Opt out of the sale of your personal information (we do not sell personal information)
• •Non-discrimination for exercising your privacy rights

To exercise any of these rights, please contact us at info@pacwestteam.com.

5. DATA SECURITY

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to use caution when sharing sensitive information online.

6. DATA RETENTION

We retain your information for as long as necessary to provide our services and comply with legal obligations. Load records, invoices, and related documents are typically retained for a minimum of three years to comply with standard transportation industry recordkeeping requirements.

7. COOKIES

Our website may use basic cookies to improve your browsing experience. These are standard technical files that help the website function properly. We do not use cookies for advertising or cross-site tracking.

8. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

9. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

10. CONTACT US

If you have any questions about this Privacy Policy or our data practices, please contact us: